The Concierge — for appointment practices

Claire runs the schedule like it's the whole business. Because it is.

High-end front desk feel for practices that live and die by the calendar. Claire manages complex bookings across providers, fills cancellations from the waitlist, and makes the confirmation calls that stop no-shows.

// the demo line is answered by Debbie, her teammate — same skill, different desk.
Illustrated portrait of Claire wearing a headset at a practice front desk Claire Concierge · appointment-driven practices
"I have Thursday at 10 with Dr. Patel, or I can put you first on the waitlist for tomorrow — which would you like?"
Dental Veterinary Med spa SalonsFitnessOptometry+ 4 more
What she does all day

An empty slot is money walking out the door. She hates empty slots.

Scheduling

Complex bookings, handled

Across providers, rooms, and services — she books the right length with the right person, no double-booking.

Waitlist

Fills cancellations automatically

A 2 PM opens up; the first person on the waitlist gets it. The calendar stays full without anyone touching it.

No-shows

Confirmation calls that stick

She calls the day before to confirm — so your morning is patients, not gaps.

Recall

Brings patients back

Six months since the last cleaning? She makes the recall call and books it while she has them.

Memory

Knows the patient before hello

Caller ID matched to their record — preferences, history, and the note from last visit, before the first word.

Off-hours

Books while you're closed

New patients call after work. She answers at 7 PM, books the consult, and captures the referral source.

A Tuesday evening call, beat for beat

New patient, after close. Booked, not voicemailed.

The patients you want most — the new ones — call when their workday ends. Which is when your front desk goes home.

AFTER-HOURS CALL — LAKESIDE DENTAL 6:12 PM
CLAIREThank you for calling Lakeside Dental, this is Claire. How can I help you this evening?
CALLERHi — I just moved to the area and I'm looking for a new dentist. Do you take my insurance?
CLAIREWelcome to the neighborhood! I'll note your plan and we'll verify it before your visit. I can get you in for a new-patient exam and cleaning — Thursday at 10 with Dr. Patel, or Monday at 2. Which works better?
✓ NEW PATIENT BOOKED · INSURANCE NOTED · RECORD CREATED
32%

of calls to healthcare businesses go unanswered. A third of the people trying to become — or stay — your patients never reach a human at all. — CallRail, 1.1M de-identified conversations, Jan 2025

The whole pitch, in one phone call

Go ahead — try to catch her sleeping.

Call Debbie right now. 2 PM or 2 AM, she picks up on the first ring and books like she's been at your front desk for years. Hear exactly what your customers would hear.

Call Debbie — (619) 762-3700
Opportunity doesn't leave a voicemail.
NeverMiss a call.